Shipping Policy

At UvioLab, we aim to make your shopping experience simple, reliable and stress-free. We offer free shipping on all orders.

Shipping Costs

Free shipping on every order.

There are no additional shipping charges at checkout for standard shipping.

Processing Time

Orders are typically processed within 1–3 business days after being placed. During busy periods, processing may take slightly longer.

You will receive a confirmation email once your order has been placed.

Delivery Times

Our estimated delivery timeframe is 7–14 business days from the date your order has been processed and dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier services, customs processing and other circumstances outside our control.

Tracking Your Order

Where tracking is available, your tracking details will be provided once your order has been dispatched. Tracking information may take some time to become active.

Delays and Lost Orders

Although we do our best to ensure orders arrive within the estimated timeframe, occasional delays can occur.

If your order has not arrived within the expected delivery period, please contact our customer support team. We will investigate the situation and help resolve the issue.

If an order is confirmed lost, we will work with you to arrange an appropriate resolution.

Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order number and photographs where appropriate. We will review the issue and arrange an appropriate solution.

Nothing in this policy limits your rights under applicable consumer protection laws.